Frequently Asked Questions

What are your opening hours?

We are open between 7.30am and 6pm for 51 weeks of the year. We are closed for the Christmas week and on bank holidays.

What safety features do you have in place?

We have invested in the latest biometric entry system, CCTV, coded locks in all classrooms, video intercom and high secure fencing to keep your children safe. Underfloor heating in all rooms means no hot radiators or nasty radiator covers. All our wonderful furniture from Community Playthings has smooth, rounded edges to avoid the risks posed by hard corners. In addition, all of our staff receive safeguarding training on a regular basis.

Are your staff first aid trained?

Your child's health and safety is our top priority therefore all of our staff receive first aid training within six months of joining us, this training is updated every 3 years, please click here to learn more about our team's qualifications.

What qualifications do your staff hold?

At Footsteps we believe in investing in our staff's development. In addition to First Aid and Safeguarding Training, we support our team to enhance their professional development by completing qualifications. Many of our team members are fully qualified NVQ Level 3 practitioners and several are Early Years Teachers and university graduates, please click here to learn more about our team's qualifications.

How do you support children who speak English as a second language?

A number of our children speak English as a second language. We work closely with parents and carers to form a partnership and put strategies in place to best support your child. We encourage parents to share us with us key words in the child's home language and we introduce songs and other aspects of home culture wherever possible. This can include the introduction of picture cards followed by tailored steps for your child as an individual.

Which schools do you feed in to?

We feed into a wide range of local State and Independent Schools around the area.

How do I find out what my child has done every day?

At the end of everyday we will update you with what your little one has been getting up to. In addition to this, we use a secure online learning journal where we share photographs and videos with you. By developing a strong parent partnership we can work together to provide the best possible opportunities for your child, click here to find out more about how we track your child's learning.

What food do you provide?

We offer breakfast, lunch, tea and 2 snacks per day. Breakfast is a choice of cereal followed by toast or crumpets. We serve breakfast until 8.30 am. We offer nutritious lunches and teas that are filled with fresh fruit and vegetables, served from 11.30am and 3.45pm, respectively. At 10am and 2pm children will also be offered snacks. Please click here to see our food page for more details and to view a sample menu.

Do you offer any extra classes?

We believe in offering children the opportunity to learn more than the core curriculum to enhance their experience. Therefore, we offer Rhythm Time and Spanish classes to our children. The cost of the classes are included in our full daycare prices, please click here to find out more about our classes.